If you can’t like videos on TikTok, it may be because of your connection, an error in the app or a restriction on your account. First, try one other video and look for any notifications. A like that disappears does not immediately mean that your account is restricted. So first, check exactly what the heart icon does.
Below, you’ll read which checks match what you see on your screen.
Why isn’t the like button working on TikTok?
That depends on what is going wrong. Does the heart icon not respond at all, change colour briefly or show a warning? Each signal calls for a different initial check.
According to TikTok’s explanation of liking videos you can tap the heart icon or tap a video twice. Doesn’t one method work? Try the other on a video you haven’t liked yet.
| What do you see? | What should you check first? |
|---|---|
| The heart icon does not respond and the video stutters. | Check whether other videos and apps are also loading slowly. |
| The heart icon changes, but your like disappears later. | Open the same video again and check your connection. |
| You see a notification when liking a video. | Read the text and take a screenshot. |
| You can’t like one particular video. | Try one other video to see whether the problem occurs there too. |
Why does my like disappear on TikTok?
Your like may not have been saved properly, or the app may not be showing clearly whether you liked the video. If the heart icon briefly changes colour, the app is responding to your touch. That still doesn’t tell you why the like disappears afterwards.
Suppose you like a video on the train just as your connection drops. Is the heart icon empty again later? Then check your connection first. This is one possible cause of a disappeared like.
Open the same video again once your connection is stable. Check whether the heart icon is still coloured and, if necessary, try one other video. Don’t tap the heart icon repeatedly in quick succession. That makes it harder to tell whether your like remains.
Note whether it happens with one video or several. Does the problem keep coming back? Then continue with the checks below.
What can you try if TikTok likes aren’t working?
Do one check at a time and then try liking a video again. This way, you can see which change makes a difference.
- Read any notification. Does it say that you’re acting too quickly or need to wait? Then stop testing and follow the instruction. Without such a notification, there is no fixed waiting time you can rely on as a solution.
- Check your connection. Open another app or website. If possible, switch between Wi Fi and mobile data. Keep your data allowance in mind.
- Close TikTok completely and open the app again. Then check one video to see whether your like remains.
- Check whether you can update TikTok. Check the official app store on your phone for an available update. An update may help with an app error, but it does not always solve the problem.
- Restart your phone. Try this especially if other apps are also freezing or not responding.
Don’t log out without thinking. First, check that you know how to log back in and that you have everything you need. Can’t you sign in now either? Then read what you can do if you can’t sign in to TikTok.
How do you check your TikTok account status?
TikTok provides a check for problems with features on your account. For this, read the official information about your TikTok account status.
Also check messages and warnings you have received in the app. Pay attention to the following:
- Which feature is the notification about?
- Does it say why that feature isn’t working or what you need to do?
- Does it say how you can ask for help or appeal?
Follow the instructions in your notification. Can’t find the check? Search TikTok’s help for ‘account status’. The names on your screen may differ depending on the language and app version.
Does it say nothing about liking videos? Then the cause is still unclear. A disappeared like alone does not prove an account restriction. When asking for help, also mention that you don’t see a notification.
When should you ask TikTok for help with liking videos?
Ask TikTok for help if liking videos continues to fail for several videos after these checks. Do this as well if you don’t understand a notification or want a stated restriction reviewed. In TikTok, look for help or the option to report a problem.
Include in your message:
- What the heart icon does as soon as you tap it.
- Whether the problem occurs with one or several videos.
- When you first noticed it.
- The exact text of any notification.
- Which checks you have already completed.
- Your phone model and TikTok version, if you can find them.
For example, you could write: ‘The heart icon becomes coloured, but is empty again when I reopen the same video. This happens with several videos. I reopened the app and tried both Wi Fi and mobile data. I don’t see an error message.’ Adjust this example to your situation. Hide private information if you attach screenshots.
Are other features not working either? Then separately read why you can’t make a 10 minute video on TikTok or why you can’t pin comments on TikTok. Those problems do not necessarily have the same cause as your disappeared likes. Once your account is working as intended, you can explore our TikTok services to compare packages for likes and followers for your public profile or content.
