Terms and Conditions
Do you have a complaint about our products or services? Contact us via [email protected] or via the chat at the bottom of the page. We will do everything we can to resolve it for you.
The money back guarantee applies to purchases of up to € 100 (for orders we cannot fulfil, you will of course receive your purchase amount back). For purchases over € 100, we will try to provide a replacement service or product if you are not satisfied.
All products are supplied with a 365 day guarantee.
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Additional agreement: an agreement under which the consumer acquires products, digital content and/or services in connection with a distance agreement, and these goods, digital content and/or services are supplied by the business or by a third party on the basis of an arrangement between that third party and the business;
Cooling off period: the period during which the consumer may exercise their right of withdrawal;
Consumer: the natural person who is not acting for purposes relating to their trade, business, craft or profession;
Day: calendar day;
Digital content: data produced and supplied in digital form, such as video, audio, applications, digital games and all other software; services that enable the creation, processing or storage of data in digital form, where that data is provided by the consumer; services that enable the sharing of data and all other interaction with data in digital form provided by other users of the service;
Durable medium: any tool, including email, that enables the consumer or business to store information addressed personally to them in a way that allows future consultation or use for a period suited to the purpose for which the information is intended, and that allows the stored information to be reproduced unchanged;
Right of withdrawal: the consumer’s option to withdraw from the distance agreement within the 14 day cooling off period;
Business: the natural or legal person who offers products, digital content (access to it) and/or services remotely to consumers;
Distance agreement: an agreement concluded between the business and the consumer within the framework of an organised system for the remote sale of products, digital content and/or services, whereby, up to and including the conclusion of the agreement, exclusive or joint use is made of one or more means of distance communication;
Means of distance communication: a means that can be used to conclude an agreement without the consumer and business having to be together in the same place at the same time.
Article 2 – Identity of the business
SocialKings ©
Smidslaantje 51
8426DC Appelscha
Chamber of Commerce no.: 64464105
VAT no.: NL002250971B75
+316 4202 1479
Article 3 – Applicability
These general terms and conditions apply to every offer from the business and to every distance agreement concluded between the business and the consumer.
Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is reasonably not possible, the business will indicate, before the distance agreement is concluded, how the general terms and conditions can be inspected at the business and that they will be sent free of charge as soon as possible at the consumer’s request.
If the distance agreement is concluded electronically, in deviation from the previous paragraph and before the distance agreement is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is reasonably not possible, before the distance agreement is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or in another way at the consumer’s request.
If, in addition to these general terms and conditions, specific product or service terms also apply, the second and third paragraphs apply accordingly, and in the event of conflicting terms, the consumer may always rely on the applicable provision that is most favourable to them.
Article 4 – Supply exclusively to consumers
The business offers its services exclusively to consumers (see the definition of ‘consumer’ in Article 1). Supply to companies, professionals and influencers is no longer permitted. Before accepting the offer, the consumer declares that they are not an influencer or a company. If this is nevertheless the case, the business will not supply the order.
Article 5 – The offer
If an offer has a limited validity period or is subject to conditions, this will be expressly stated in the offer.
The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the business uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the business.
Every offer contains sufficient information to make clear to the consumer what rights and obligations are connected with accepting the offer.
Article 6 – The agreement
Subject to the provisions of paragraph 4, the agreement is concluded when the consumer accepts the offer and fulfils the conditions set for it.
If the consumer has accepted the offer electronically, the business will immediately confirm receipt of the acceptance electronically. Until receipt of this acceptance has been confirmed by the business, the consumer may terminate the agreement.
If the agreement is concluded electronically, the business will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the business will observe appropriate security measures for this purpose.
Within legal limits, the business may establish whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance agreement. If, based on this investigation, the business has good grounds not to enter into the agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to its performance.
No later than upon delivery of the product, service or digital content, the business will provide the consumer with the following information in writing or in such a way that the consumer can store it accessibly on a durable medium:
the visiting address of the business’s establishment where the consumer can lodge complaints;
the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;
information about guarantees and existing after sales service;
the price including all taxes for the product, service or digital content; where applicable, the delivery costs; and the method of payment, delivery or performance of the distance agreement.
Article 7 – Cooling off period and right of withdrawal
Due to the nature of the service, consisting of producing and directly delivering likes and followers on Instagram, the consumer’s cooling off period and right of withdrawal are excluded. When entering into the agreement with the business, the consumer expressly declared that they:
agree to direct delivery of the service, therefore before the expiry of the cooling off period;
thereby lose their right of withdrawal once the business has fully performed the agreement.
Article 8 – The price
During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
By way of derogation from the previous paragraph, the business may offer products or services whose prices are subject to fluctuations in the financial market and over which the business has no control, at variable prices. This exposure to fluctuations and the fact that any prices stated are indicative prices will be mentioned in the offer.
Price increases within 3 months of the agreement being concluded are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after the agreement is concluded are only permitted if the business has stipulated this and:
they result from statutory regulations or provisions; or
the consumer has the authority to terminate the agreement from the day on which the price increase takes effect.
The prices stated in the offer for products or services exclude VAT.
Article 9 – Performance of the agreement and additional guarantee
The business guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations in force on the date the agreement was concluded. If agreed, the business also guarantees that the product is suitable for use other than normal use.
An additional guarantee provided by the business, its supplier, manufacturer or importer never limits the statutory rights and claims that the consumer may assert against the business under the agreement if the business has failed to perform its part of the agreement.
Additional guarantee means any undertaking by the business, its supplier, importer or producer in which it grants the consumer certain rights or claims that go beyond what it is legally obliged to provide if it has failed to perform its part of the agreement.
Article 10 – Delivery and performance
The business will exercise the utmost care when receiving and performing orders for products and when assessing applications for the provision of services.
The consumer’s nominated Instagram account is considered the place of delivery.
Subject to the provisions of Article 4 of these general terms and conditions, the business will perform accepted orders with due speed and no later than within 30 days, unless a different delivery period has been agreed. If delivery is delayed, or if an order cannot be performed or can only be performed partially, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without costs and to any compensation for damages.
After termination in accordance with the previous paragraph, the business will promptly refund the amount paid by the consumer.
The risk of damage to and/or loss of products rests with the business until delivery to the consumer or a representative nominated in advance and made known to the business, unless expressly agreed otherwise.
Article 11 – Payment
Unless otherwise provided in the agreement or additional terms, amounts owed by the consumer must be paid within 14 days of concluding the agreement. In the case of an agreement for the provision of a service, this period begins on the day after the consumer has received confirmation of the agreement.
When selling products to consumers, the consumer may never be required under general terms and conditions to make an advance payment of more than 50%. If advance payment has been agreed, the consumer may not assert any right concerning the performance of the relevant order or service until the agreed advance payment has been made.
The consumer is obliged to notify the business immediately of any inaccuracies in the payment details provided or stated.
If the consumer does not meet their payment obligation or obligations on time, after the business has pointed out the late payment and granted the consumer a period of 14 days to fulfil their payment obligations, and payment remains outstanding after this 14 day period, the consumer will owe statutory interest on the amount still due and the business will be entitled to charge the extrajudicial collection costs it has incurred. These collection costs are a maximum of: 15% on outstanding amounts up to € 2.500; 10% on the next € 2.500 and 5% on the following € 5.000, with a minimum of € 40. The business may deviate from these amounts and percentages in the consumer’s favour.
Article 12 – Complaints procedure
The business has a sufficiently publicised complaints procedure and handles complaints in accordance with this complaints procedure.
Complaints about the performance of the agreement must be submitted to the business within a reasonable time after the consumer has identified the defects, providing a full and clear description.
Complaints submitted to the business will be answered within 14 days of the date of receipt. If a complaint requires a foreseeably longer processing time, the business will respond within the 14 day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
The consumer must give the business at least 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is eligible for the dispute resolution procedure.
Article 13 – Liability
The business is not liable for any actions by Instagram, including, but not limited to, Instagram removing the consumer’s posts.
Article 14 – Unilateral amendments
The business may unilaterally amend these terms at any time. The date of the most recent amendment is stated at the bottom of the terms.
Article 15 – Disputes
Agreements between the business and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law.
These terms were last amended on 1 November 2021
