If you cannot create a new Instagram account, this may be due to the details you entered, a confirmation code that does not arrive, or a technical problem. First read the error message and check which step is failing. Does Instagram mention an existing or disabled account? Then you need to do something different than when the page simply keeps loading.
Below, you will find the checks that fit your situation and learn when it is better to restore your old account.
Where does creating your Instagram account get stuck?
See what happens after you enter your details. Is a field rejected, are you waiting for a code, or is the page not responding? Use the table to choose what to check first.
| What happens? | What should you check first? |
|---|---|
| An entered field is not accepted. | Read the explanation for that field and check for typing errors. |
| You do not receive a confirmation code. | Check your email address or phone number. If you are expecting an email, also check your spam folder. |
| The message mentions an existing account. | Check whether you have previously created an account with these details. |
| The page does not load or keeps loading. | Check your connection and follow the technical steps below. |
| Instagram asks you to try again later. | Stop trying for now. If the message states a waiting period, observe it. |
| Instagram says that your account is disabled. | Read the explanation in that message instead of creating another account. |
A general error message does not give a clear cause. Such a message does not automatically mean that your phone number is blocked or that you are no longer allowed to create additional accounts.
Which details should you check when creating an Instagram account?
Review the details you entered. Change one thing at a time so that you can see which change helps.
- Check your email address. Check whether any letters or dots are missing and whether you accidentally typed a space. Also open your mailbox to check that you can access it.
- Check your phone number. Use the correct country code: +31 for the Netherlands or +32 for Belgium. Follow the example in the form.
- Read the explanation for your username and password. Adjust the field that Instagram rejects. Follow the requirements in the form, not those from old tips on the internet.
- Enter your real date of birth. If you receive a message about this, read it first. Do not change your age to get around a restriction.
Is the confirmation code not arriving?
Expecting an email? Also check your spam folder. Waiting for an SMS? Check that your phone has reception and that you entered the correct number.
Do not immediately request a series of new codes. Note when you request a code and follow the instructions on screen. Never share the code with anyone who says they can create your account for you.
Example: suppose you are waiting for an email but discover that you typed one letter of your email address incorrectly. Correct the address first, and only then request another code.
Can you use the same email address or phone number for a new Instagram account?
Do not assume that this is always possible. Is Instagram rejecting your email address or phone number? Read the reason in the message. A typing error requires a different action than a message about an existing account.
Do you want to return to your old profile with your photos and contacts? Then try to restore access to that account. A new account will not give you access to your old profile.
The Instagram help for a lost email address or phone number is about restoring access and updating account details.
Do you want to create a separate profile instead? Use only your own email address or phone number that can receive messages. Do not borrow a number to receive a code. You may need that number again later.
What should you do if Instagram registration keeps loading?
Is the page not responding? Try the checks below. They will help you determine where things are going wrong, but they will not remove a restriction on your account.
- Open another website. If that does not load either, first check your internet connection.
- Close Instagram and reopen the app. Using a browser? Open the registration page again.
- Check whether there is an update for the app. Install it through your phone’s official app store.
- Try the official website if the app gets stuck. See whether you can continue creating your account there. Do not do this to get around a block mentioned by Instagram in a message.
Does the same error keep recurring? Stop repeatedly sending your details. If the message does not state a waiting period, it is not possible to say reliably how long you should wait. Another device or internet connection also offers no guaranteed solution.
What should you do if your Instagram account is disabled?
Read the entire message. A disabled account is different from a form that gets stuck. Does Instagram give you the option to have the decision reviewed? If so, follow the instructions for that option.
If you do not see that option, save the exact message for your support request. Creating a new account will not restore your disabled account.
Can you log in, but does one feature not work? Then the issue is probably not about creating an account. For example, read why you cannot post a message on Instagram or why you cannot send messages on Instagram.
When should you ask for help creating your Instagram account?
Does the same error keep recurring after you have checked your details and connection? Ask for help through Instagram’s official help centre. If the error message explains how to get help, follow those instructions.
Collect this information beforehand:
- The exact error message, preferably with a screenshot.
- The step at which things go wrong, for example after entering your email address.
- Whether you are using the app or a browser.
- Which checks you have already carried out.
Hide your password, confirmation codes and contact details that are not needed in the screenshot. This information helps you clearly explain what is going wrong. It does not guarantee a response or restoration.
Has your account been created and can you log in? If you then want to post your first short video, read how to create an Instagram Reel.
Use the help in the app for this. Witha also describes the support options for account problems.